Getting Help

We’re here to help you get the most out of CP-Sync. This guide outlines the various support options available to you.

Self-Help Resources

Before reaching out for support, you may find answers in our documentation:

• Troubleshooting Guide – Solutions for common issues
• FAQ – Answers to frequently asked questions
• Developer Guide – Technical information for developers

Support Channels

Customers with an active CP Sync license can request help through the Church Plugins support portal.

• Visit the support portal, or log in at churchplugins.com and open the Support section to create a ticket
• Include your license key, WordPress version, PHP version, and a detailed description of the problem
• Screenshots or screen recordings are extremely helpful
• For sync issues, copy the relevant lines from Church Plugins → CP Sync → Log (see Preparing for Support below)

Preparing for Support

To help us resolve your issue quickly, please provide:

1. System Information

   • WordPress version
   • PHP version
   • CP-Sync version
   • Browser and operating system
   • List of active plugins

2. Detailed Description

   • What you were trying to do
   • What you expected to happen
   • What actually happened
   • Steps to reproduce the issue

3. Access to Logs

   • Navigate to Church Plugins → CP Sync → Log
   • Set Enable Debug Mode to Enable, reproduce the issue, then copy the relevant lines from Log File Content into your support request

4. Error Messages

   • Include any error messages you’re seeing
   • Screenshots of error messages are very helpful

Specialized Support

API Integration Issues

For problems related to your church management system API:

1. First check that your API credentials are correct
2. Verify your account has the necessary permissions in your ChMS
3. Consult your ChMS documentation for API-specific requirements
4. If the issue persists, contact both CP-Sync support and your ChMS support

Custom Development

If you need custom development or extensive modifications:

1. Consultation Services

   • We offer paid consultation services for custom requirements
   • Email [email protected] with your needs

2. Developer Directory

   • We maintain a list of recommended developers familiar with CP-Sync
   • Contact us for referrals to trusted development partners

Support Hours

Our support team is available:

• Monday to Friday: 9:00 AM to 5:00 PM Eastern Time (US & Canada)
• Excluding major US holidays

Feature Requests

We welcome suggestions for improving CP-Sync:

1. Submit feature requests via our Feedback Form
2. Include a detailed description of the requested feature and why it would be valuable
3. Our product team reviews all requests and prioritizes them for future releases

Thank you for using CP-Sync! We’re committed to helping you successfully integrate your church management system with your WordPress website.