Getting Help

This guide explains how to get support for CP Groups and what information to include when reporting an issue.

Support Channels

ChurchPlugins Support Portal

For premium license holders, submit support requests through the ChurchPlugins support portal. Premium customers receive priority support.

Documentation

Browse the full CP Groups documentation for setup guides, configuration options, and troubleshooting steps. Most common questions are covered in the FAQ.

Before Contacting Support

When reporting an issue, gather the following information to help the support team resolve your problem quickly:

Basic Information

• WordPress version
• PHP version
• CP Groups version
• Theme name and version
• Other active plugins (especially CP Locations, CP Sync)

Group Details

• Number of groups on your site
• Whether the issue affects all groups or specific ones
• Settings configuration (facets, contact form, buttons)
• Whether you are using the archive page, shortcodes, or both

Steps to Reproduce

1. Describe what you expected to happen
2. Describe what actually happened
3. List the steps to reproduce the issue

Common Self-Service Solutions

Before contacting support, try these steps:

1. Flush permalinks: Go to Settings → Permalinks and click Save Changes
2. Clear caches: Clear any page cache, CDN cache, or object cache on your site
3. Test with default theme: Switch to a default WordPress theme (like Twenty Twenty-Four) to rule out theme conflicts
4. Check for plugin conflicts: Deactivate other plugins one by one to identify conflicts
5. Check the Troubleshooting guide for solutions to common issues

Feature Requests

Share feature ideas and suggestions through the ChurchPlugins support portal. Include a description of the feature, the problem it solves, and how you envision it working.