If you need assistance with CP Sermon Library, here are the available support channels and resources.
Self-Service Resources
Documentation
You’re reading it! Browse the full documentation at docs.churchplugins.com for guides on every feature.
Video Tutorials
Watch step-by-step video tutorials covering installation, configuration, and common tasks.
Troubleshooting Guide
The troubleshooting guide covers solutions to common issues with installation, media playback, podcast feeds, and more.
FAQ
Check the frequently asked questions for quick answers to common questions.
Contacting Support
Submit a Support Ticket
For issues not covered in the documentation:
- Log in to your account at churchplugins.com
- Navigate to My Account → Support
- Click “Submit a Ticket”
- Provide:
- A clear description of the issue
- Steps to reproduce the problem
- Your WordPress version and PHP version
- Any error messages you’re seeing
- Screenshots if helpful
Email Support
You can also reach our support team at [email protected].
Response Times
- Support tickets are typically answered within 1-2 business days
- Priority support is available for Pro license holders
Before Contacting Support
To help us resolve your issue faster, please gather this information:
Basic Information
- CP Sermon Library version (found in Plugins → Installed Plugins)
- WordPress version (found in Dashboard → Updates)
- PHP version (found in Tools → Site Health → Info → Server)
- Active theme name and version
Troubleshooting Steps Already Taken
- Have you cleared your cache?
- Have you tried deactivating other plugins to check for conflicts?
- Have you tried switching to a default WordPress theme?
- Have you checked the browser console for JavaScript errors?
Enable Debug Mode
For technical issues, enable debug mode before contacting support:
- Navigate to Messages → Settings → Advanced
- Set “Enable Debug” to enabled
- Reproduce the issue
- Check the debug log at Messages → Tools → Log
- Include relevant log entries in your support ticket
Community Resources
Church Plugins Website
Visit churchplugins.com for:
- Plugin updates and announcements
- Blog posts with tips and best practices
- Knowledge base articles
Feature Requests
Have an idea for improving CP Sermon Library?
- Log in to your account at churchplugins.com
- Navigate to My Account → Support
- Submit a feature request ticket
- Describe the feature and how it would help your church
We review all feature requests and prioritize based on community demand.