Getting Help

We’re here to help you get the most out of CP-Sync. This guide outlines the various support options available to you.

Self-Help Resources

Before reaching out for support, you may find answers in our documentation:

• Troubleshooting Guide – Solutions for common issues
• FAQ – Answers to frequently asked questions
• Developer Guide – Technical information for developers

Support Channels

Free Support

For users of the free version of CP-Sync:

1. WordPress.org Support Forum

   • Visit the CP-Sync Support Forum
   • Create a new topic describing your issue in detail
   • Our team monitors this forum regularly during business hours

2. GitHub Issues

   • For bugs or feature requests, you can submit an issue on our GitHub repository
   • Please follow the issue template and provide as much information as possible

Premium Support

For licensed users of CP-Sync Premium:

1. Priority Email Support

   • Email [email protected] with your issue
   • Include your license key, WordPress version, and a detailed description of your problem
   • Screenshots or screen recordings are extremely helpful

2. Support Ticket System

   • Log in to your account at churchplugins.com
   • Navigate to the Support section
   • Create a new ticket with details about your issue

3. Priority Response

   • Premium customers receive prioritized support
   • Our target response time is within 1 business day

Preparing for Support

To help us resolve your issue quickly, please provide:

1. System Information

   • WordPress version
   • PHP version
   • CP-Sync version
   • Browser and operating system
   • List of active plugins

2. Detailed Description

   • What you were trying to do
   • What you expected to happen
   • What actually happened
   • Steps to reproduce the issue

3. Access to Logs

   • Navigate to Settings → CP Sync → Logs
   • Export relevant logs and attach them to your support request

4. Error Messages

   • Include any error messages you’re seeing
   • Screenshots of error messages are very helpful

Specialized Support

API Integration Issues

For problems related to your church management system API:

1. First check that your API credentials are correct
2. Verify your account has the necessary permissions in your ChMS
3. Consult your ChMS documentation for API-specific requirements
4. If the issue persists, contact both CP-Sync support and your ChMS support

Custom Development

If you need custom development or extensive modifications:

1. Consultation Services

   • We offer paid consultation services for custom requirements
   • Email [email protected] with your needs

2. Developer Directory

   • We maintain a list of recommended developers familiar with CP-Sync
   • Contact us for referrals to trusted development partners

Support Hours

Our support team is available:

• Monday to Friday: 9:00 AM to 5:00 PM Eastern Time (US & Canada)
• Excluding major US holidays

Emergency support for critical issues may be available outside these hours for premium customers.

Feature Requests

We welcome suggestions for improving CP-Sync:

1. Submit feature requests via our Feedback Form
2. Include a detailed description of the requested feature and why it would be valuable
3. Our product team reviews all requests and prioritizes them for future releases

Thank you for using CP-Sync! We’re committed to helping you successfully integrate your church management system with your WordPress website.